Leadership and the Future of
Managed Services with Shawn Freeman
In the first episode of Season 2 of the Sell Me This Podcast, host Keith Daser talks with Shawn Freeman. From starting and scaling organizations to navigating leadership challenges, Shawn shares what he’s learned from years of building teams and driving growth in a changing industry.
They discuss how the MSP model is evolving, what strong leadership looks like in today’s tech landscape, and how forward-thinking companies can adapt to new client expectations and technologies shaping the future of service delivery.
Whether you’re leading a growing business, mentoring others, or exploring what’s next for managed services, this episode offers grounded insights and a real-world perspective from someone who’s lived it.
Shawn Freeman
Shawn Freeman is the founder of Impactful MSP, where he helps managed service providers scale sustainably and escape the daily grind of running their business. After founding and growing his own MSP to seven figures and successfully exiting in 2020, Shawn now coaches other MSP owners on building profitable, scalable organizations. His approach focuses on refining systems, strengthening leadership, and differentiating in a crowded market. Through his proven strategies, clients have increased recurring revenue, landed higher-value deals, and built businesses that run without constant oversight.
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