Maximizing ServiceNow Success with Jeff Vosburgh
Unlock the secrets behind maximizing your ServiceNow investments with insights from Jeff Vosburgh, a crucial player in the ServiceNow landscape and leader at Dyna Software. Jeff shares his journey from technology sales at GE Capital to transformative roles at ServiceNow and Deloitte, before joining Dyna Software. Together, we explore the innovative Guardrails application, designed to empower organizations while minimizing operational risks, and discuss the strategic importance of governance in realizing true ROI from platforms like ServiceNow.
We dive into the often-misunderstood concept of governance as a catalyst for innovation, especially within large financial institutions. Jeff explains how tools like Guardrail can streamline IT processes, enabling departments to innovate independently without bottlenecks. Listen as we highlight the significance of selecting the right partners within the ServiceNow ecosystem and the growing technical literacy across businesses. Plus, we touch on the transformative role of AI, encouraging organizations to adopt a mindset of curiosity and optimism to revolutionize business practices.
Finally, we examine the impact of generative AI on ServiceNow's future, offering a glimpse into how it could reshape development roles and business models. The discussion extends to strategic governance in enterprise platform negotiations, providing valuable insights for CIOs looking to navigate substantial investments. We wrap up with a reflection on life advice—how simple virtues like kindness and reliability can profoundly impact our professional and personal lives. Join us for an episode filled with technical insights and heartwarming life lessons.
About Jeff Vosburgh
With over 25 years of experience in enterprise technology sales, Jeff is the VP of Strategic Partnerships at Dyna Software, the maker of GuardRails, a unique solution that helps clients manage the configuration and customization of their ServiceNow platform and applications. GuardRails leverages machine learning and artificial intelligence to create a wealth of information and knowledge about the client's specific ServiceNow environment, enabling them to make better-informed decisions and optimize their investment.
Jeff’s core competencies include IT service management, cloud computing, networking, and artificial intelligence, as well as strategic planning, negotiation, and problem-solving. Jeff leads the market development and growth of GuardRails, building and nurturing long-term relationships with customers, partners, and stakeholders across various industries and regions. His mission is to deliver value and satisfaction to his clients by helping them reduce risk, improve performance, and enhance user experience. Jeff believes that "selling never helps, but helping sell", and "no one cares what you know until they know that you care." These values guide his approach to every interaction and opportunity.
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